Shipping and Return Policy

Warranty Exchanges/Returns 

All products carry a one-year limited warranty. Although we are highly confident in the quality of our products, occasionally items may not live up to our customers’ expectations. To help Brite Ideas process your return quickly and efficiently, we ask that you perform the following steps:

 

  1. Complete the Product Return Form (available online at briteidea.com). After completing the Product Return Form, either email (help@briteidea.com) or fax (402-553-1178) it to Brite Ideas, along with a copy of your proof of purchase sales order or online order receipt. You will be contacted by a member of our sales team to confirm your return. 
  2. Note: Brite Ideas may refuse your returned product if no prior authorization has been given.
  3. Returned items should be shipped to Brite Ideas Decorating, 2011 N. 156th St., Omaha, Nebraska, 68116. Items should be shipped in their original packaging. Please do not mark on the packaging or its contents. Your product will be exchanged or refurbished to satisfactory, working order as Brite Ideas sees fit.

Please note that products will be shipped at the customer’s expense. Brite Ideas will then determine if a shipping refund will be submitted. If the warranty applies, the customer’s shipping costs will be credited. If the product is no longer in stock, it may be exchanged for a similar product (credits and/or charges will apply). Refunds may be issued at Brite Ideas’ discretion. The following product conditions are not covered under warranty: damage from improper installation or removal; damage from wind or inclement weather; damage from electrical surges, and/or; modified products.

 

Returns 

Product returns will be accepted under the following conditions:

  • The customer must inform Brite Ideas of intended return within five business days of the shipment’s receipt.
  • Upon approval of a return, an RMA number will be issued. This RMA number must be written on the shipping label. Please do not write this number on the box.
  • The product must be new, unopened and in its original packaging.
  • The customer is responsible for shipping charges. As previously mentioned, if the warranty applies, the customer’s shipping costs will be credited.
  • An original proof of purchase (in the form of a sales order or an online order receipt) is required to process return.
  • A 25% restocking fee applies to all returns.
  • Product must be received by Brite Ideas before any credit, refund or return is issued.


Note: No returns will be accepted after December 1
.

 

Ordering Policy

 

 Ordering Method

 Shipping Guarantee

 Online Orders

 Shipped as Ordered

 Fax Orders

 Shipped as Ordered – Product Codes Required

 Phone Orders

 No Correct Order Guarantee - Must Be Verified – Product Codes Required

All orders must be paid in full before the item is shipped. Brite Ideas accepts the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Wire Transfer
  • Check (must clear before shipment is processed) 

Brite Ideas must be notified of incorrect orders within three business days of order receipt. Any order cancellations or changes must be received by 1:00 PM CST on the order date, via fax or email, to avoid the order’s shipment.

 

 

Custom Orders 

Payment must be received in full before the shipment of a custom order. Custom orders cannot be cancelled after final customer approval is given.

 

Shipping Policy 

 

 Shipping Method

 Rate

 Standard Ground

 12% of order total

 Freight

 Actual Cost - $55 Lift Gate Fee Applies

 Express (Second Day or Overnight)

 Actual Cost

Oversized package charges may apply — regardless of shipping method. Please check the price list or contact Brite Ideas to verify charges before ordering. A fee may be applied if a change of shipping address is requested. Orders must be inspected upon arrival. Additionally, a delivery representative must be immediately notified of any noticeable damage to the shipment before the carrier leaves the premises. 

Note: Orders placed after 2:30 PM CST may be shipped the following business day.