Refund policy

Warranty Exchanges/Returns 

All products carry a one-year limited warranty. Although we are highly confident in the quality of our products, occasionally items may not live up to our customers’ expectations. To help Brite Ideas process your return quickly and efficiently, we ask that you perform the following steps: 

  1. Either email (help@briteidea.com) or fax (402-553-7402) a copy of your proof of purchase sales order or online order receipt with an indication of what you would like to return. You will be contacted by a member of our sales team to confirm your return. 
  2. Note: Brite Ideas may refuse your returned product if no prior authorization has been given.
  3. Returned items should be shipped to Brite Ideas Decorating, 2011 N. 156th St., Omaha, Nebraska, 68116. Items should be shipped in their original packaging. Please do not mark on the packaging or its contents. Your product will be exchanged or refurbished to satisfactory, working order as Brite Ideas sees fit.

Please note that products will be shipped at the customer’s expense. Brite Ideas will then determine if a shipping refund will be submitted. If the warranty applies, the customer’s shipping costs will be credited. If the product is no longer in stock, it may be exchanged for a similar product (credits and/or charges will apply). Refunds may be issued at Brite Ideas’ discretion. The following product conditions are not covered under warranty: damage from improper installation or removal; damage from wind or inclement weather; damage from electrical surges, and/or; modified products.

Returns 

Product returns will be accepted under the following conditions:

  • The customer must inform Brite Ideas of intended return within five business days of the shipment’s receipt.
  • Upon approval of a return, an RMA number will be issued. This RMA number must be written on the shipping label. Please do not write this number on the box.
  • The product must be new, unopened and in its original packaging.
  • The customer is responsible for shipping charges. As previously mentioned, if the warranty applies, the customer’s shipping costs will be credited.
  • An original proof of purchase (in the form of a sales order or an online order receipt) is required to process return.
  • A 25% restocking fee applies to all returns.
  • Product must be received by Brite Ideas before any credit, refund or return is issued.


Note: No returns will be accepted after December 1.